Step-by-step help for setting up and running dual enrollment.

What's New

  • Available now: live for every college; nothing to set up.
  • Available on request: ready to use; ask your DualEnroll representative to turn it on.
  • Rolling out: being enabled gradually; your college may not have it yet.
  • Coming soon: announced for an upcoming release; not shipped yet.

Major releases

Each major release gets its own dated release-notes page, linked here at its announcement. The monthly entries below move onto that page for their cycle.

DualEnroll Release Notes — July 2026

November 2026

Answers on the Review Application Response step

Bug fix · Available now

Every answer on the Review Application Response step, including a manual admission, now moves the registration on to its next step. Choosing Resubmit now sends the application to your student system again.

Single sign-on when account creation is turned off

Bug fix · Available now

When your college doesn't allow new accounts through single sign-on, staff who try it are now told to ask your college's DualEnroll administrator for an invitation. Students still see the option to create an account.

See: Understanding user account creation

Removing users at shared high schools

Bug fix · Available now

When a high school also works with another college, college and district administrators can no longer delete its users or move them to another high school, because that would change their access at the other college too. To remove one of these users, contact DualEnroll support.

See: Add high school users

Admission decisions sent through Ethos

Bug fix · Available now

For colleges using Ethos: resubmitting the admission application step now sends the admission decision again when your student system hasn't recorded it as the latest status, so the step completes instead of failing the same way.

Accented characters in files sent to your student system

Bug fix · Available now

Names and other text with accented or special characters now reach your student system exactly as entered in the files DualEnroll sends.

Restoring lifted holds in Colleague

Bug fix · Available now

For colleges on Colleague that lift holds during registration: when a hold can't be restored, the step now stops retrying and reports the error. The registration's status now reflects whether the registration itself went through.

Saving a high school user from the district page

Bug fix · Available now

When a high school user can't be saved from your district's high school page, the page now shows what needs fixing.

The Parent Consent Report for district users

Bug fix · Available now

The Parent Consent Report now shows district users only the students at their district's high schools.

See: Understanding parent consent reports

Entering a parent or approver on the application

Bug fix · Available now

Entering a parent or approver on the application no longer changes the contact details of an existing staff or student account with the same email. A student also can't list themselves as their own parent.

October 2026

Signing in with your email address

Bug fix · Available now

A new or changed email address can no longer match another account's username, which kept some people from signing in with their email. If your email still doesn't work, sign in with your username or contact the DualEnroll Help Desk.

See: Sign in to DualEnroll

Mistyped two-factor codes

Bug fix · Available now

A mistyped two-factor code now lets you try again instead of ending the sign-in. After several wrong codes, you'll need to start over.

See: Sign in to DualEnroll

The Course Finder's delivery format filter

Bug fix · Available now

The Course Finder's delivery format filter now shows the sections offered in the format you choose.

Screens with many registrations

Bug fix · Available now

Screens that list many registrations at once now load instead of timing out.

Registration Status reports for All Active Terms

Bug fix · Available now

Registration Status reports run for All Active Terms now include only active terms.

Force Complete on older workflows

Bug fix · Available now

Force Complete now appears on registrations whose workflow uses the older completion step.

See: Force complete a workflow

Restoring lifted SIS holds

Bug fix · Available now

For colleges that lift SIS holds during registration through Ethos: a hold that had already expired now stays expired when lifted holds are restored.

Ethos course imports

Bug fix · Available now

For colleges using Ethos: when your college's system rejects a section, a course import now keeps the other sections and names the one that was rejected.

Sign-up at high schools closed to new applications

Bug fix · Available now

A student can no longer start an application by signing up at a high school your college has closed to new applications.

Any valid email address is accepted

Bug fix · Available now

Every place you enter an email address, from sign-up to bulk user imports, now accepts any valid address, including ones with an apostrophe or a plus sign. Changing an account's email now sends a confirmation of the change instead of a new-account email. If a parent's new email can't be saved while you change their consent method, you now see an error instead of the request going to the old address.

See: Understanding user account creation

Held registrations by high school

New feature · Available on request

You can now see held registrations grouped by high school and release them for just the schools you choose. Each release shows a report of what it did. To use it, ask DualEnroll Support to turn it on for your college.

See: Hold registrations until a term opens

Filter registrations by section

Improvement · Rolling out

You can now filter the Registrations list by section to see everyone registered in one class. It's rolling out now to an initial group of colleges.

A default academic load for Ethos applications

New feature · Available on request

For colleges using Ethos: admission applications can now send a default academic load to your college's system. To use it, ask DualEnroll Support to set your default.

Student sign-up

Bug fix · Available now

Students can now finish signing up after clearing a cell phone number that showed an error. Sign-up now checks a student's age against their exact birth date, so no one is counted a day older than they are.

See: Create your DualEnroll account

Professional development events

Bug fix · Available now

You can now launch a professional development event for an instructor who already had one in an earlier term.

Registrations no longer wait on a finished workflow

Bug fix · Available now

A course registration no longer stays at Pending: Completion of one-time workflow when that workflow finishes at the same moment the registration starts.

Phone numbers on accounts

Improvement · Available now

Phone numbers are now saved in one standard format wherever they are entered. Student sign-up and the Student Details page accept a cell number that another account already uses, so family members can share one number. If a password reset by text is declined because a number is shared, entering your email address now sends the reset instead of showing the same message again.

See: Understanding user account creation

Locked from Import on the Course Sections report

Improvement · Available now

The Course Sections report now has a Locked from Import column. You can see which sections are protected from the course import without opening each one.

DualEnroll noted on the holds it creates

New feature · Available on request

For colleges where DualEnroll places holds in the student system through Ellucian Ethos: holds DualEnroll creates can now carry a comment saying DualEnroll created it. Hold start and end dates now land on the correct day; they were previously recorded one day early. Ask your DualEnroll representative to set this up for your hold steps.

Completing a step from an emailed link

Bug fix · Available now

A parent or approver who opens a step from their email link now completes it as themselves. If someone else was already signed in on that browser, such as the student, the completion was previously recorded under that person's name.

Staying signed in after a password change

Bug fix · Available now

Students who change their password on their Account page now stay signed in and see a confirmation that the password changed. They were previously told to sign in again and then sent to the sign-in page on their next click.

Phone and email messages on student screens

Bug fix · Available now

Phone and email checks on sign-up and student screens now show clear messages instead of internal field names.

Phone numbers entered with +1

Bug fix · Available now

The application's Name and Address step now saves the right phone number when it is typed with the +1 country code in front.

Changing roles for reviewers and deans

Bug fix · Available now

The Change Roles page now opens for a course reviewer or dean who has no user account, instead of showing an error.

Course registrations waiting on term steps

Bug fix · Available now

A course registration no longer stays at Pending: Completion of Per Term steps after the student's term workflow has finished. It now moves on as soon as the term steps are done.

Saving an instructor's education record

Bug fix · Available now

Saving an instructor's education record for an upcoming requirement no longer shows an error.

The assessment scores step

Bug fix · Available now

When the assessment scores step cannot save a student's application, it now shows a clear message and lets you try again, instead of an error page.

Hiding the Course Finder

Bug fix · Available now

When your college turns on the setting that hides the Course Finder from students, it now takes effect: students no longer see it in their menu, after finishing their application, or through a direct link.

Role permissions at shared high schools

Bug fix · Available now

When a high school works with more than one college, each college's role permission settings now apply correctly to that college's registrations.

Read-only high school users

Bug fix · Available now

High school users with read-only access can no longer edit student accounts, delete students or change documents. The buttons for those actions are now hidden for them.

The sections list on a course

Improvement · Available now

The list of sections on a course now loads in pages, so courses with many sections open quickly.

The Instructor Tracking report

Bug fix · Available now

The Instructor Tracking report now includes instructors with completed course reviews and ongoing requirements, including those whose credential status is not Accepted. The Instructors list also shows the review status of credentials that were accepted in bulk.

Approve or deny choices on approval pages

Bug fix · Available now

Approval pages that ask you to approve or deny can no longer be submitted without a choice. A blank submission previously left the registration stuck.

Documents across a college system

Bug fix · Available now

In a multi-college system, staff can now open student documents, such as transcripts, that were uploaded at a sister college from the student's Academics page.

Admission applications sent through Ethos

Bug fix · Available now

For Colleague colleges using Ellucian Ethos: an application is no longer marked as a failed admission when Colleague takes a moment to record it.

Preferred names sent to Banner

New feature · Available on request

For Banner colleges using Ellucian Ethos: you can now have a student's preferred name sent to Banner's Preferred Name fields instead of as a separate name record. Ask your DualEnroll representative to turn it on.

Connecting to Ellucian Ethos

Bug fix · Available now

For colleges using Ellucian Ethos: DualEnroll connects reliably again after a recent Ellucian change to how Ethos responses are compressed. Option lists that came back empty and student academic programs that failed to save now work as expected.

September 2026

Who can open an instructor's account page

Bug fix · Available now

An instructor can now only open their own Account and Activation pages. Any signed-in instructor could previously reach another instructor's page by its web address and see a form that would set that instructor's sign-in details. The same pages also showed an error for some instructors, which is resolved.

Submitting a workflow step twice

Bug fix · Available now

A workflow step that has already been completed no longer accepts a second submission. Completing the same step in a second browser tab, or after using the browser's Back button, previously recorded a conflicting outcome and left the registration stuck in a review configuration state. The first submission now stands and the later one is ignored.

Payment steps when the confirmation email fails

Bug fix · Available now

A payment now completes even if the confirmation email cannot be sent. During a mail provider outage on September 1 the step charged the payment and then showed an error, so parents and students who tried again were charged more than once. Contact your DualEnroll representative if a payment from that day needs to be refunded.

See: Pay for your course

Account emails during a mail outage

Bug fix · Available now

Sign-up confirmation and welcome emails are now queued and retried instead of being sent while the page loads. If the mail provider was unavailable, creating an account could fail outright or the welcome email could be lost with nothing to resend. Both now wait and send once mail is flowing again.

See: Understanding user account creation

Sharing one phone number across accounts

New feature · Available now

Two accounts can now hold the same phone number, so a family sharing one number can each have their own account. Accounts that could not be saved at all under the old rule are editable again, and support can add a shared number to a second account. Where a number belongs to more than one person, a password reset by text is declined and email reset is offered instead.

See: Understanding user account creation

Abandoning a course registration

Bug fix · Available now

You can now abandon a course registration while it is waiting on an application response. The rules that block abandoning an application were also being applied to course registrations, which greyed the action out. Rules you have set for applications are unchanged.

See: Abandon a registration

Academic Discipline on admission applications

New feature · Available on request

If your college submits admission applications through Ellucian Ethos, the Academic Discipline can now come from the program the student selected instead of one college-wide value. Your existing college-wide value still applies wherever a program has no mapping of its own. Available on request: contact your DualEnroll representative to set up the program mapping.

Registrations when a student data update fails

Bug fix · Available now

If your college sends student attributes and cohorts to Ellucian Ethos, a registration now stops when that exchange fails. The step previously reported success and the registration completed, so your system never received the data and nothing signalled the gap. The registration now holds until the exchange succeeds.

Course section imports for Ethos colleges

Bug fix · Available now

A course pull now completes for colleges on Ellucian Ethos that do not filter which sections are imported. The import previously failed outright with an error instead of keeping every section. Nothing changes for colleges that do filter sections.

Drops in the file sent to your student system

Bug fix · Available now

Drops and withdrawals from terms that have closed no longer reappear in the file DualEnroll sends to your student system. One file carried 256 drop records from terms going back several years, each presented as new. Only current drops that have not been sent are included now.

Bulk Resubmit on large step queues

Bug fix · Available now

Bulk Resubmit now works through the whole queue in one run. On a step holding several hundred registrations it previously stopped partway, so the action had to be repeated with no indication of what was left.

Course review status for reviewers

Improvement · Available now

Reviewers now see where a course review stands even when the current step belongs to someone else. The status area was previously blank for them once a review moved on, so a dean had to ask a colleague where things stood. The same applies to ongoing requirements and instructor course views.

Abandoning a filtered set of registrations

Bug fix · Available now

Abandoning a filtered set of registrations no longer fails when the filter includes an application. A single application in the results previously stopped the whole batch, so none of the matched registrations were abandoned.

See: Abandon a registration

When a two-factor code is sent

Bug fix · Available now

A one-time sign-in code is now sent only after your password has been accepted. The code was previously sent as the challenge page loaded, before the password was checked, so codes could be triggered repeatedly for an account by anyone who knew the email address. How often a code can be sent is now paced as well.

See: Sign in to DualEnroll

Opening a high school's profile

Bug fix · Available now

High school staff can open their school's profile page again. The page returned an error instead of loading.

Removing a cell phone number

Bug fix · Available now

Clearing the Cell Phone field on the Student Account or Student Address page now removes the stored number. The page previously confirmed the change while keeping the old number, so neither students nor support could correct it.

The import file list

Improvement · Available now

The list of files you have imported is now paginated, so it loads quickly and older uploads are reachable. Colleges with long upload histories previously waited for every file to load into one page. Available where the import file list is turned on for your college.

Editing the Complete Course Review email

Improvement · Available now

The opening line of the Complete Course Review notification can be edited in Active View again. It was the one line of that email you could not change.

August 2026

Grade scheme and academic level from the section

New feature · Available on request

If your college submits registrations to Ellucian Banner, DualEnroll can now take each registration's academic level and grade scheme from the section itself, instead of applying one college-wide default to every registration. Your existing default still applies to any section that does not specify its own, and a registration goes to review if the section's values cannot be matched. Available on request: contact your DualEnroll representative to turn it on.

Signing in with a two-factor code

Bug fix · Available now

Entering a correct two-factor code now signs you in. Since February a valid code returned an error while an incorrect one behaved normally, which made two-factor sign-in appear broken for everyone whose account uses it.

See: Sign in to DualEnroll

Who can complete the approver's enrollment confirmation

Bug fix · Available now

Only the assigned approver can now open and complete the Confirm Student Enrollment step. A student following the link from their own notification could previously complete it themselves, and be recorded as the approver in the registration history.

Ending a registration from the processing step

Bug fix · Available now

On the College: Processing Registration Request step, choosing to terminate a registration because the student is not able to take the course now ends the registration as intended. It previously stopped and showed a review configuration message instead of continuing.

Step Actions on completed registrations

Bug fix · Available now

The Step Actions menu now appears when you filter the Registrations page to the Complete status, so New Notifications can be sent on those registrations again. The options you see now follow your own role, rather than whichever colleague happened to load the page first.

Records of emails sent to an account

Bug fix · Available now

DualEnroll now keeps the record of what happened to an email, whether it was sent, delivered or bounced, even when the account it belongs to cannot be saved. Those records were previously discarded, leaving no delivery history at all for the affected accounts.

Answers saved as No on the application

Bug fix · Available now

An application question answered No now shows that answer when the page is reopened, and exports with the answer the student gave. A stored No was previously treated as an unanswered question and replaced with the field's default.

Opening a registration's history

Bug fix · Available now

The Registration History page now opens for every registration. A registration missing its underlying audit record previously returned an error and showed no history at all.

The Students Best Assessments report

Bug fix · Available now

The Students Best Assessments report now completes when a student has an assessment score recorded without a value. The whole report previously failed, so nobody received the file.

Saving dates on instructor credentials

Bug fix · Available now

Date fields on the instructor credentials form now save, and show the stored date when you reopen the record. They previously appeared to accept a date and then came back empty.

Login details in DualEnroll emails

Bug fix · Available now

Emails that tell a student how to sign in now show their email address as their login, instead of leaving that line blank. Students who created their own account since early July have no username, so the application-completed email, the reminder emails and the support tool had nothing to print there.

See: Sign in to DualEnroll

Registrations submitted to Ellucian Banner

Bug fix · Available now

If your college submits registrations to Ellucian Banner through its API, a registration that hits a Banner timeout or error response now retries automatically instead of stopping. Previously it could sit unfinished until DualEnroll support restarted the step by hand, with nothing to show that the student was never registered.

Reword more workflow notification emails

Improvement · Available now

Your college's administrators can now edit the wording of four more workflow notification emails in place, including the articulation agreement notice and the message sent when an instructor's course review is not approved. The current wording stays exactly as it is until someone saves a change.

Opening a student's Account page

Bug fix · Available now

Opening a student's Account page no longer shows an error when the student confirmed their own account moments earlier. You now arrive on the account page with a short notice instead.

Setting up two-factor sign-in

Bug fix · Available now

The two-factor setup page no longer shows an error for users whose role has no two-factor rules configured. Those users now see every available method, narrowed to the ones their contact details support.

See: Sign in to DualEnroll

Resetting your password

Bug fix · Available now

Password reset now works for accounts created since early July. If you tried to reset your password and were told your login invitation had not been accepted, you can request a new reset and it will arrive by email or text.

See: Sign in to DualEnroll

Parent contact details on the application

Bug fix · Available now

When a student sets a parent or guardian’s contact preference to text, the Parent Information page now saves with only a cell phone number. It previously refused to save and asked for an email address the page itself had marked optional.

Term filters on the Registrations page

Improvement · Available on request

The broad “All Terms” and “All Visible Terms” options on the Registrations page can now be limited to your college’s administrators, so other staff filter within a defined set of terms and busy Registrations pages load faster. Ask DualEnroll Support to turn this on for your college.

Find students by their student number

Improvement · Available now

You can now search the All Student Accounts page by your college's student number as well as by name. Typing the start of a number finds the student even when a name is misspelled or two records look alike, and the search only ever matches numbers your college assigned.

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