Students: common questions

Dual enrollment involves your high school, your college and DualEnroll, and it is not always obvious which one to ask. These are the questions students ask most often, ordered the way you will meet them, from working out whether you can enroll through to finishing a course.

Each answer is short and links to the full instructions.

Am I eligible for dual enrollment?

Eligibility is set by your college, not by DualEnroll. Requirements differ from one program to the next, and can depend on your grade level, GPA, or placement testing.

There isn't an eligibility page in DualEnroll. If something blocks a registration, you'll see the reason where it applies: the Register button shows why it's unavailable, and anything waiting on you appears as a step on your Status tab.

Is my high school part of DualEnroll? How does it join?

Colleges set up their own high school partnerships, so your school appears only once the college you want to take courses with has connected it. If your high school isn't listed, tell your school counselor and ask the college's dual enrollment office whether your school can be added.

How do I create my DualEnroll account?

Your college invites you by email, and you create your account from that invitation. You'll need an email address you can reach. It's how you sign in and where every notification goes.

Full steps: Create your DualEnroll account

I can't sign in — what do I do?

Sign in with your email address and password. If the password isn't working, choose Forgot your username or password?. You can get reset instructions by email or by text message, which also sends your username.

Full steps: Sign in to DualEnroll

How do I find the courses available to me?

Courses appear in the Course Finder, which shows what your college offers to students at your high school. Your college chooses which filters appear, so the options you see may differ from another student's.

How do I request a specific course, or one that runs over the summer?

You request it yourself: find the course in the Course Finder, pick a section, and select Register. Approvals from your parent, high school, and college happen as steps after that; nobody has to submit the request for you. Summer courses work the same way once your college opens its summer term, though some colleges hold those requests until they are ready to process them.

What is this pending step, and what happens next?

Enrollment moves through a series of steps. Some are yours to complete, others wait on your parent, your high school, or the college. A step marked pending is simply waiting on whoever's turn it is.

You can check where a registration has got to. Open the registration from your list and choose History. It shows the steps that have been completed and the one currently waiting. That tells you whether the next move is yours or someone else’s.

If the pending step is yours, it will appear as something to complete. If it belongs to your parent, your high school, or the college, there is nothing for you to do but wait, and it is worth checking that whoever it is waiting on received their email.

Can I drop a class after I've registered?

Dropping is handled by your college under its own deadlines and policies, which follow the college's academic calendar rather than your high school's.

In most programs you can drop or withdraw from a course yourself in DualEnroll, from the registration in your list. Two things affect whether you see the option:

• Your college can turn student drops off. If it has, the option won’t appear and you’ll need to contact the college instead.
• The registration has to be far enough along. Drop becomes available once your registration is complete. While it is still working through its steps there is nothing to drop yet.

Deadlines are your college’s, not your high school’s, and they follow the college’s academic calendar. Dropping after a deadline can leave you owing fees or with a W on your college transcript, so check the date with your college before you act.

Can I get my transcript from DualEnroll?

No: DualEnroll doesn’t issue transcripts. Your grades and credit belong to the college that offered the course, so an official transcript is requested from that college’s registrar, the same way any of its students would request one.

If you see a transcript listed in DualEnroll, that is the high school transcript uploaded as part of your application. It is a document you or your school provided. Not a record of the college credit you earned.

Need help with something else?

Contact the college running your dual enrollment program. They can see your enrollment and its status. If you can't reach them, submit a request to the Help Desk.